Faster to the finish line. Our answers to common topics.

• Invoice: I have already paid the invoice, but received a payment reminder from Creditreform.

  If the payment has overlapped with the reminder, the matter is basically settled. However, it is up to you to inform us of this again.

• Payment: I would like to settle a collection claim and do not have a payment slip.

  For the bank transfer, please use these bank details and state the dossier number as the purpose of payment:

  Creditreform Egeli Basel AG:
  IBAN CH36 0900 0000 4028 4108 0 |BIC POFICHBEXXX |CLEARING 9000

  Creditreform Egeli Vogel Bern AG:
  IBAN CH49 0900 0000 1543 2112 3|BIC POFICHBEXXX |CLEARING 9000

  Creditreform Romandie GNT SA:
  IBAN CH77 0900 0000 1000 7317 5 | BIC POFICHBEXXX |CLEARING 9000

  Creditreform Egeli Ticino SA:
  IBAN CH64 0900 0000 6578 0662 8|BIC POFICHBEXXX |CLEARING 9000 

  Creditreform Luzern Vogel AG:
  IBAN CH22 3077 8010 8503 5090 2 | BIC LUKBCH2260A | CLEARING 00778

  Creditreform Egeli St. Gallen AG
  IBAN CH30 0900 0000 9075 3568 0|BIC POFICHBEXXX |CLEARING 9000

  Creditreform Egeli Zürich AG
  IBAN CH84 0900 0000 8721 8402 8|BIC POFICHBEXXX |CLEARING 9000

   

  To ensure that your payment is booked correctly, it is essential to state the file number. You will find it at the top left of the letter.
  If you can no longer find our letter, please contact us.

• Partial payment: Can I also settle the outstanding debt with a partial payment?

  Contact the relevant Creditreform office and take advantage of the possibility of payment by instalments.

• Error: I have received a payment reminder from Creditreform which does not concern me.

  In Switzerland, a doubtless identification is unfortunately not always possible. There is no publicly accessible personal identifier (e.g. AHV number). We do our utmost to avoid false identifications.

  For clarification, please provide us with the following information via the contact form:

  • File number (top left of letter)
  • Full first and last name
  • Address
  • Date of birth
• Self information: I would like to request a self information

  Please use the online form. You can find it under the following link:

  Self information

• Complaint: I do not agree with the way the case was handled and would like to complain.

  You have already had direct contact with our debt collection specialist, but you still do not agree with the procedure.

  Please submit your complaint herewith:

  Request complaint form

• Costs: I do not agree with the costs charged.

  Creditreform is a member of Inkasso Suisse and follows the guidelines of the association. Further information can be found in the FAQ's of the above-mentioned industry association.

  To the website